1. General Rules
The Terms (hereinafter referred to as ‘Terms’) of the online store (hereinafter referred to as ‘1x.eu’ or ‘Store’) are applied to the Customer from the moment he/she is placing an order in the Store. The Store’s web address is http://www.1x.eu. The Terms are applied to retails sales. Before placing an order, the Customer is obliged to familiarize with these Terms. When placing an order, the Customer accepts the Terms by setting a tick next to "I have read the terms and conditions and agree with the conditions". If the Customer partially or totally disagrees with the Terms or a certain part of them, he/she is not allowed to place an order in the Store. The Store has the right to amend these Terms. At the moment Customer is purchasing goods in the Store, the Terms, acting at this moment, are applied to him/her. 1X.EU is not responsible for Customer’s losses, which have arisen as a result of the fact that the Customer is not familiar with the Terms and Conditions of the Store or does not comply with them.
2. The Policy of Confidentiality
The Customer has the right to refuse the receipt of electronic mails, except for messages related to the order. When placing an order, the Customer is obliged to fill in the relevant fields in the electronic form (e.g. name, surname, delivery address, phone number and other information). 1X.EU acknowledges that the data obtained will be used exclusively for the purpose of ordering and delivery. 1X.EU undertakes not to disclose the information provided by the Customer to the third parties, except for persons that are involved in the delivery of the order or persons that are providing any other services, related to order placement or execution. Exceptions to the rules of confidentiality regarding Customer’s personal data are negotiated and agreed with the Customer. Personal information of the Customer may be provided to the third parties only in compliance to the relevant normative legal acts. By placing an order, the Customer confirms being of legal age and having the right to order goods in the Store. In case the Customer has disclosed his/her registration data to the third parties, 1X.EU is not liable for any kind of consequences of this action. When registering and placing an order, the Customer agrees that while visiting the online store, ‘cookie’ files (files that are generated and transmitted while communicating with the server) are stored on his/her computer.
If the Customer attempts to interrupt the functioning of the Store, data security or violates other rules and obligations, the Store has a right to cancel the registration of this Customer, or to limit the access to the Store 1X.EU. The Customer undertakes to preserve and not to transfer to the third parties the data for Customer’s account connection in the Store. In case the Customer is losing his/her connection data, he/she is obliged to inform the Store immediately, by sending an email to email@example.com. The Store 1X.EU is not liable for actions third parties performed using Customer’s data, until the moment when the Store was informed regarding it and Customer’s connection data was amended by the administrator of the Store. Up to this moment, 1X.EU has the right to consider these actions were performed by the Customer.
3. Order Placement Procedure and Conditions
At the Store’s website the Customer selects the products that he/she is planning to buy. The products chosen form shopping cart. After the shopping cart is formed, the Customer has to enter data required for payment and delivery of these products. The order is considered to be placed from the moment it is received by 1X.EU and payment receipt is confirmed by the Store. When the payment receipt is confirmed by the Store, it is considered that the Customer and the Store have concluded an Agreement. The Agreement is considered to be enforceable from the moment 1X.EU has received the confirmation of the payment.
By placing the order the Customer confirms that he/she is familiar and agrees with Terms and Conditions of the Store, as well as will accept all other conditions and rules that might be established by the Store in order to execute the order. The Store has the right unilaterally to refuse to execute the order, on condition to return the money to the Customer during 14 days after order cancellation.
4. Payment Methods
The Customer executes the payment with the help of payment services such as PayPal or 2Checkout, as well as by bank transfer. During order checkout process the Customer has to choose payment method. By choosing the payment through PayPal or 2Checkout, the Customer will be redirected to the payment service’s website. Furthermore, if the Customer chooses the payment via bank transfer, banking details of the Store are provided. The Customer is not entitled to complain until the payment is performed. Paying by bank transfer, the Customer is obliged to indicate order number in the payment order.
Delivery of items purchased by the Customer is carried out throughout the European Union. Delivery beyond the borders of the European Union is performed only after signing written agreement with the Store. Delivery to the overseas territories of the European Union, United Kingdom and Northern Ireland is carried out only after signing written agreement with the Store.
Delivery is carried out during 10 working days after receiving the payment. Furthermore, the Customer agrees that in exceptional situations delivery may be delayed due to different contingencies. In such cases, the Store undertakes to contact the Customer immediately and inform him/her regarding new delivery terms or non-delivery of the products.
In case the delivery is not possible, the Store is obliged to return the money to the Customer as soon it is possible. The return of money is performed to the account, which was used by the Customer to pay for the products ordered. Delivery is executed by (TNT, DHL, UPS or other company’s) courier service.
For order value more than 500 EUR delivery costs are covered by the Store. For order value less than 500 EUR delivery costs are covered by the Customer; shipping price is EUR 20. When the order is placed, the Store contacts the Customer via email or phone, and confirms that the order and payment are received. After processing the order, the Store advises the Customer via email regarding order shipping. If that is possible, the Store is sending the Customer the tracking number so that order location can be monitored on the homepage of a particular delivery service (TNT, DHL, UPS or other company’s).
By placing an order, the Customer undertakes to indicate the place of delivery, desired delivery time (specific time slot), phone number by which he/she can be contacted by the person, who is delivering the order. The Customer has no right to argue in case the goods are delivered to the wrong person, as delivery is carried out only to the person that was indicated by the Customer while placing his/her order.
In cases where the Customer detects discrepancy in completeness, color or any other characteristics of the goods, 1X.EU has to be contacted and informed immediately. If the Customer is not able to receive goods ordered at the specified time, he/she commits to immediately contact the Store by email firstname.lastname@example.org. If the Customer is not able to receive goods ordered for three times, the parcel will be returned to the Store, and the Customer will lose his/her right to complain about late delivery. In case the goods are returned to the Store, the return of money is performed to the account, which was used by the Customer to pay for the products ordered. The money paid for delivery is not returned. If the Customer from the delivery service receives the goods in the broken, crumpled or otherwise damaged packaging, or the wrong items, quantity and completeness, the Customer commits to immediately contact the Store by email email@example.com. In addition, the Customer is obliged to indicate this on the delivery service’s invoice (write complaints) or to create a separate act of packing defects and the lack of conformity of goods. The act must be signed by the Customer and the representative of the shipping service. If the Customer does not perform above mentioned actions, the Store is not liable for defects in the goods, which could be indicated by the packaging damage, lack of conformity of goods with the information stated in the invoice. By putting the signature on the accompanying document, the Customer confirms that at the moment of delivery, packaging is not damaged or is in a good condition.
6. Order Cancellation and Returns
In case the Customer wants to cancel the order (for any reason), he/she is obliged to send an email to firstname.lastname@example.org, containing the order number and the reason for cancellation. After considering the request for cancellation of the order by email, the Store will send the Customer the confirmation of cancellation. The order can be cancelled only in case it has not been shipped. If the goods are on their way and the Customer wants to cancel the order, it is necessary to act in accordance with stated below.
Return policy is valid for the Customer during 14 days after the delivery of goods. This time period starts from the moment the Customer is signing in the invoice (or in any other relevant document confirming the delivery of goods). In case the Customer has decided to return the goods back to the Store, at first, he/she has to send an email regarding it to email@example.com. Within 5 working days detailed instructions for returning the goods will be sent to the Customer’s email. When returning the goods, delivery costs are covered by the Customer. When the Store receives the goods returned, the contents of the package will be checked. When the Store detects that the packaging is not broken and the goods were not used, the money will be returned to the Customer.
Return of goods is possible only if:
1) The goods purchased were not used;
2) The goods purchased were not damaged;
3) Product characteristics (attributes) and original packaging are saved.
Packaging damages that are a result of inspection of goods are not considered as a significant damage or loss of marketable condition. In any case, the exchange or return of goods is possible if the original packaging is saved. If the Customer wants to exchange purchased goods to another, and if there is a price difference, the Customer is obliged to pay this difference to the Store. In case the Store is not able to replace the goods, the Store is obliged to return the money to the Customer for goods returned. The money paid for the delivery of goods is not returned. In cases stated in the Terms, the return of money is performed to the account, which was used by the Customer to pay for the products ordered. In any case, if the Customer wants to exchange or return goods to the Store, he/she should first inform the Store and agree upon the details of return or exchange. In order to agree on return or exchange details, or to inform the Store, the Customer has to send an email to firstname.lastname@example.org, having indicated the order number or bank account number.
7. Warranty Information
Goods sold in the Store are warranted for 24 months by original manufacturer. If the Customer has discovered that the goods purchased are defective, then the Customer may contact the nearest manufacturer’s authorized service center or to send the goods back to the Store. In case the manufacturer’s service center refuses a warranty repair, shipping of goods back to the Customer is carried out at the expense of the Customer. 1X.EU informs and the Customer acknowledges that due to specific technical features of the monitor used, appearance of the goods may not match with the actual appearance of the goods. Photos of the goods are used for illustrative purposes only. The Store is not responsible for the quality of the photos.
The Customer agrees that by placing an order in the Store, he/she undertakes to pay the price specified in the order. The prices in the Store and in the order are specified in EUR currency.
The Store 1X.EU sells the goods that match the order. In case the goods do not conform to the Customer’s order, the Customer is obliged to immediately inform the Store about it by email. Communication with customers is happening via email, Store’s mail address - email@example.com. If discrepancies appeared by the fault of the Store, or third parties acted as directed by the Store, the Store undertakes to do everything within its power to eliminate existing discrepancies. The Store is obliged to deliver the Customer specified in the order quantity and range of goods. The Store is not liable in cases where the quantity or range of goods are incorrect due to the fact that the Customer improperly indicated it in the order.
WARRANTY DOES NOT COVER:
- Components replacement ( battaries, headphones, CDs, memory cards, etc.).
- Damages or malfunctions that could occur due to incorrect usage of the product. Please carefully read the instructions for proper use of the goods.
- If the goods are stored improperly.
- Damage of any additional device, which was in the same package with the goods ( e.g. charger, cables, headphones and etc. ).
- In case if incompatible devices, different types of extra equipment that can be bought in usual stores separately from the main product, are used with the product ( that can lead to breakage).
- Damages or malfunctions that occur as a result of repair in unauthorizes services centers.
- Damages or malfunctions caused by external influences (accidents, natural disasters).
Our online store is not liable if the manufacturer refuses to accept the warranty for any of the reasons mentioned above. If a warranty repair is rejected, the manufacturer will make an offer to repair the goods. If the Customer refuses the proposal, the manufacturer has the right to demand compensation for its administative costs to be paid by the Customer. If the Customer agrees with the proposal, he/she also agrees to pay the full cost of repair. For more information regarding the warranty after the purchase of the goods, please contact our support team via e-mail firstname.lastname@example.org, from Monday to Friday, or the authorized service center. Information on the location of authorized service centers can be found in the documentation supplied with the goods ordered.
8. Final Provisions
All communication with the Store is conducted by the email email@example.com, in English or Latvian language. The Customer has the right to refuse the goods and return them back to the Store within 14 days after the delivery and exceptionaly if goods or packaging were not damaged (except for packaging damages that are inevitable during the unpacking of goods), or if goods’ characteristics are saved, as well as the goods were not used. Using the right of return of goods to the Store, delivery costs are covered by the Customer. If the product meets the above mentioned requirements, the Store is obliged to return the money the Customer paid for the goods. The return of money is performed to the account, which was used by the Customer to pay for the products ordered.
The Customer guarantees that he/she understood all the provisions of these Terms and Conditions, and unconditionally and fully agrees with them. Any dispute that may arise from the execution of these terms, the parties (the Store and the Customer) will resolve through negotiations. If the dispute can not be resolved through negotiations, then it will be resolved in the Latvian Court in accordance with Latvian legislation. The Store is not responsible for any delay or failure to fulfill its obligations caused by force majeure. The Store accepts proposals from the companies for cooperation in wholesale trade, consignment and other kind of cooperation.